Here’s a quick overview of what you need to know about our refund policy:
- Publishing packages and publishing add-ons are fully refundable only before publishing begins.
- Refunds or republishing are offered for inaccuracies caused by us.
- Contact us to request a refund.
Our Money Back Guarantee
If, for any reason, we are not able to publish your news story on the news outlets that are included in your chosen news network, you will be entitled to a full refund. In this case, we may offer the option to redo the order. However, you will always have the opportunity to get a full refund in this situation if you would prefer.
Refunds during the writing process
If you decide to cancel your order during the writing process, our policy is designed to be fair and transparent. Here’s what happens:
- Full Refund of Publishing Package and Add-ons: You will receive a complete refund for any costs associated with the publishing package and any additional publishing add-ons. This means that if you have paid for services beyond the writing of the article, such as publishing or marketing services, these fees will be fully refunded to you.
By initiating a refund during the writing process, you acknowledge and agree to these terms. While you will forfeit the writing package fee, you will still be entitled to the full reimbursement of any additional publishing-related expenses you may have incurred.
Refunds after the completion of your order
If the text of the article you provided us or approved does not match the live publications. In that case, you can request a free removal and republish.
How long do refunds take
Refunds will be approved or denied based on this policy within 24 hours of receiving your request.
How to request a refund
To request a refund, you can send an email to anna.t@wordwareshub.com
When contacting us about a refund, please include the email address you used when placing an order
Need help?
Contact us at anna.t@wordwareshub.com for questions related to refunds and returns.